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Communications Manager

FULL TIME / EXEMPT

REPORTS TO: DIRECTOR OF COMMUNICATIONS

SUPERVISES: SOCIAL MEDIA COORDINATOR

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

Perform quality work within deadlines, with or without supervision

Interact professionally with other employees, customers and suppliers

Work effectively as a team contributor on all tasks, projects and assignments

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Work conscientiously, respectfully, and with awareness of issues of equity and disparity as they affect our work environment, creative field, and city.

Position Purpose:The Communications Manager is responsible for devising and executing public relations, marketing, social media and advertising strategies to promote all exhibitions, performances, and events programmed by the Contemporary Arts Center New Orleans.

Responsibilities/Duties/Functions/Tasks:

MARKETING + ADVERTISING + PROMOTIONS:

Assists in the development and execution of CAC Marketing, Advertising and Promotional strategies for all CAC programming including Performances, Visual Arts, Development, and Hospitality Departments.

Coordinates the CAC digital marketing strategy, including the coordination and content development of weekly e–newsletter, standalone electronic promotions, and other communications materials.

Assists with the development and distribution of press releases and media alerts.

Assists in the coordination and placement of all print, broadcast, and electronic advertising.

Provides support for exhibition, performance, and program promotion, including messaging, image use, design and delivery of collateral.

Manages the Customer Relations Management strategy that includes designing and targeting weekly communications via Mailchimp platform.

DESIGN + PRODUCTION:

Designs and produces all digital and print communications materials for programs inclusive of web-pages, weekly e-newsletters, social media posts, and electronic and print promotions. This includes editing digital photography and video as needed, as well as copy, image use/credit, design and delivery.

Produces in–house graphic design adhering to brand guidelines and available templates for all departments and programs.

Supports design and documentation processes with outside designers, videographers, and photographers.

Assists with the development and distribution of press releases, media alerts, print, broadcast, electronic advertising and targeted communications.

Supports the design and production of key materials for the CAC, including event calendars, sponsorship decks, annual reports.

MEDIA + CONTENT MANAGEMENT

Ensures careful and orderly media and content management for digital and print platforms, including media archives and associated artist credits and program details.

Maintains and updates all CRM, web, social, design platforms and templates for the Department.

Provides selection, file management, and editing of images and video for use in digital and print platforms, as well as grant reports and other departmental needs.

Regularly updates email and funder listings for all digital and print platforms in coordination with CAC departments.

ONLINE and SOCIAL MEDIA

Implements and oversees social media strategy, plans, paid posting, and social data collection

Produces social media content across platforms.

Regularly updates the CAC website, designs new program pages, and ensures accurate online ticketing and program information.

Supervises the Social Media Coordinator to ensure active and engaging social media platforms.

AUDIENCE + DATA ANALYSIS

Works with CAC Departments for the collection and analysis of audience and visitor data, especially web and social media analytics. Provides regular reports for senior leadership.

Regularly shapes online communication to improve communication targets

Supports CAC Departments in the development and deployment of patron surveys and feedback.

DEPARTMENT ADMINISTRATION

Maintains communications, marketing, and image archives.

Coordinates documentation, photography/videography of programs, exhibitions, and events for all departments.

Collaborates with Patron services on ticket sales, admissions and check-in systems, manages and responds to visitor comments and complaints in a timely manner.

All other duties as assigned.

Qualifications:

Required Education and Experience

Graphic Design, Communication, Marketing Degree and/or Equivalent Experience

5 years of relevant experience

Knowledge/Skills/Abilities
Strong Graphic Design Skill--design portfolio requested.

Advanced capacity with Adobe Creative Cloud (Illustrator, Photoshop, InDesign)

Advanced capacity with Craft or similar Web Platforms

Mail Chimp

HootSuite

Google Suite (Docs, Drive)

Competencies:

Adaptability + Responsive

Detail Oriented

Project Management

Copy Writing Skills

Digital Content Editing and Management

Collaboration

Engaged with Art and new media

Ability to work independently

Position Type/Expected Hours of Work

This is a full-time position that regularly requires long hours and frequent weekend work.

Travel: No travel is expected for this position

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The worker is subject to indoor and outdoor environmental conditions. The worker is subject to noise, and there may be sufficient noise at times that cause the worker to shout to be heard above the ambient noise level.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear.

This position requires the ability to reach, stand, walk, push and pull.

The employee must frequently lift and move items up to 20lbs.

Pushing, pulling, fingering, grasping and repetitive motion.

The worker is required to have visual acuity to determine the accuracy, neatness and thoroughness of work assigned.


This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

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FULL TIME / EXEMPT
REPORTS TO: Director of Sales and Events
SUPERVISES: Hourly staff

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

● Perform quality work within deadlines, with or without supervision
● Interact professionally with other employees, clients, and suppliers
● Work effectively as a team contributor on all tasks, projects and assignments
● Maintain high standards of ethics, confidentiality, and professionalism in the CAC’s dealings with visiting producers, presenters, agents, and performers
● Work conscientiously, respectfully, and with awareness of issues of equity and disparity as they affect our work environment, creative field, and city.

Position Purpose:
The Events and Bar Manager provides event and bar services for CAC hospitality rentals, and is responsive to client needs about facility and event logistics. Manages and performs event services such as, but not limited to, the purchasing and tracking of beverage inventories, hiring and scheduling of hourly labor and bartending services, and overseeing load in and load outs of event rentals. Supervise, train and assist event & bar staff that serve beverages at internal CAC, Hospitality & Development events, in a friendly way, adhering to the CAC's standards and exceeding guest's/client's expectations. He/She serves as the principal line of contact before, during and after an event or shift.

Responsibilities/Duties/Functions/Tasks:

Event Management
● Ensures consistently high standards and successful event coordination/delivery by coordinating event logistics with clients and supervising event production.
● Meet with client/event planner prior to the start of the event to review guarantee, set up, special requests, service requirements and timing. Keep constant communication
with client/event planner in regards to timing and pace of service during all events.
● Maintain constant communication with group contact, do not leave the area unless absolutely necessary and all other options are exhausted.
● Manage flow and timing of one or more events at a time depending on size and scheduled start times.
● Manages the purchasing of event services and beverages and the scheduling and hiring of hourly in accordance with client’s specification, including but not limited to Security,

Food and Beverage:
● Service, Cleaning, Building Maintenance and Trash removal.
● Manage and train servers, event staff, bartenders barback and set up houseman, in motivating fashion stressing teamwork.
● Ensure that all equipment is set up in accordance to the activation sheet and service requirements.
● Ensure that proper equipment and necessary working stock is available to staff prior to the start of their shift.
● Walk all event areas and check for any equipment, linens, props or anything left by any department and make sure it is stored properly.
● Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
● Perform special projects or assignments based on guest’s needs or market demands.
● Supervise the timing of one or more events ensuring that all events are ready to start 15 minutes prior to listed time.
● Coordinate breaks for assigned staff.
● Assign and supervise closing duties and assignments.
● Ensure profitability by maintaining precise and timely record of event services expenses, beverage inventory usage, and staffing costs, and scheduling. Be able to create timely reports to facilitate sales strategy and revenue forecasting.
● Complete knowledge of contracted products and services to ensure correct billing is inputted in the point of sale system.
● Ensures facility assets and inventory are maintained and available for events.
● Maintain complete knowledge of menu items, preparation and service requirements for assigned functions.
● Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
● Inspect function areas for cleanliness, safety hazards, correct bar/furniture set up and amount for guarantee.

Bar Services:
● Provides bar management for all Hospitality and CAC events including ordering inventory, scheduling bartenders and cleaning staff, managing cash bank and credit card sales.
● Check & confirm proper attendance of staff prior to the start of events.
● Before each shift, hold line up meetings with event/bar staff, informing them of latest developments and any other information that may affect the event.
● Inform bartenders of ingredients, preparation and garnish of each menu/bar item and any other bar/beverage item is part of the event/activation sheet.
● Assign opening duties, teams, stations, set up requirements, side work, and closing duties.
● Manages alcohol inventory and accounts for all alcohol and bar mixers purchased, sold, and used.
● Keep track of any and all consumption amounts to ensure proper billing and present billing to clients.
● Control the opening of wine/champagne bottles in accordance with need amounts.
● Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.

Guest/Client Relations:
● Be informed of the Client's names and background, any requests , and VIPs. Greet group contact and guests (by name as much as possible).
● Anticipate guests' needs, respond promptly with the request or answer before a guest repeats the original request.
● Maintain positive guest and interdepartmental relations at all times.
● Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.

Facilities:
● Ensure all rental facilities are kept clean and accessible for client visits and tours.
● Maintains department supplies and equipment in a clean and orderly fashion and monitors the condition and availability of CAC event equipment.
● Protect and guard against abuse of company property.
● Check and maintain uniform standards on a daily basis.
● Keep all storage areas secured at all times, during and after shift ends.

Administration:
● Attend pre-events, staff, departmental meetings or any other meeting where Event/Hospitality needs to be represented.
● Check and maintain proper staffing levels on a daily basis.
● Enters all invoices into P.O. system in a timely manner for proper prior approvals so that vendors are paid for services rendered.
● Provides timely reports on bar and event costs, inventory and facility expenses following events.
● Prepare any written reports such as log book communication, and accident reports if needed.
● Keep Sales and Event Director informed of any accidents or problems involving guests or employees.
● Performs duties in a quiet and safe manner.
● Must work cohesively with all associates as part of a team.
● Any other task written or verbal, that is assigned by a supervisor or management.

Qualifications:

Required Education and Experience:
● High School Diploma or Equivalent
● 5 years of relevant experience

Preferred Education and Experience
● Bachelor’s Degree
● 3 years bar and beverage experience
● 3 years event management experience
● Facility management experience
● Client/customer service experience

Competencies:
1. Collaboration Skills.
2. Communication Proficiency.
3. Customer/Client Focus.
4. Decision Making.
5. Financial Management.
6. Problem Solving/Analysis.
7. Project Management.
8. Stress Management/Composure.
9. Teamwork Orientation.
10. Time Management.
11. Technical Capacity.
12. Presentation Skills.

Position Type/Expected Hours of Work

This is a full-time position that regularly requires long hours and frequent weekend work.

Travel: No travel is expected for this position

Embraces a flexible schedule that includes working most weekends, and many evenings throughout the course of the calendar year, while still maintaining the office hours necessary to perform tasks that can only be performed during regular office hours. This involves being on-call at certain times and readily responsive by phone or email.

Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is frequently exposed to extreme outdoor temperatures, airborne particles and loud noise levels in the work environment.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift and move items up to 20 pounds.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

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The Social and Digital Media and Outreach Coordinator actively manages the Contemporary Arts Center social media channels and implements its social and digital strategy, in coordination with the CAC Communications team.

The position is responsible for creating and advancing CAC and related content across multiple social media channels on a daily basis that achieves the following goals:

• Expand awareness of the CAC brand and key programmatic offerings including Exhibitions, Performances, Membership, Artist Residencies, Event Rentals, Teen Board Programs, Philanthropic efforts and more
Increase event attendance and revenue goals.
• Broaden awareness of all CAC content among targeted audiences.
Drive engagement with key CAC constituents -- Artists, Art Lovers, Cultural Supporters, Donors, Visitors and others.
• Build knowledge of social media impact through goal setting, analysis of data, and reports on social media channel impacts, along with proposing and assisting with key digital advertising campaigns.
• The position is responsible for advancing the CAC’s digital voice and building the CAC online community on the local, regional, national and international art communities. The ideal candidate will be passionate about art, education, community, and innovation.

Additionally, In conjunction with the CAC Communications Manager, the position is responsible for the creation and production of digital and online content for CAC communications and marketing efforts, including video communication products for social and digital platforms. The position will also be responsible for the distribution of CAC promotional materials to key community establishments including hotels, tourist destinations and lifestyle destinations in the city of New Orleans.

The candidate will have superb writing, analytical and visual skills; a demonstrated record of building and engaging online communities; and a strong understanding of digital and content marketing tools.

This person reports to the Associate Director of Communications with direct supervision by the CAC Communications Manager.

Responsibilities and Duties:
• Develop content marketing strategies, project plans and campaigns that build audience and engagement on social media networks--including but not limited to Twitter, Facebook, Instagram, Pinterest, LinkedIn, Snapchat and Yelp--to help meet institutional goals.
In coordination with the Communications team, design and implement a social media content calendar that advances Exhibitions, Performances, Development and Public Programs initiatives and other strategic imperatives, the objective being to increase awareness and build community.
• Act as the digital voice of the CAC and its programs on social media, maintaining a style that's consistent with our brand. Monitor social conversations, respond when appropriate and alert upper management when action is required.
Provide live video/photo coverage of CAC events, including nights and on weekends.
• Serve as in-house expert on emerging social media trends, tools and best practices. Assist with digital marketing efforts such as email marketing, SEO strategy development, and advertising.
• As the outreach coordinator for the CAC, implement a dynamic street promotion strategy that brings the CAC message to and engages key audiences and sales targets.
Other marketing duties as assigned.

Requirements and Key Qualifications:
• Strong writing and editing ability along with the good judgment to represent a trusted nonprofit brand directly to the public. Experience with content management systems and other forms of digital marketing is a plus.
• Deep understanding of multiple social media platforms as both a marketer and as a user. Understanding and knowledge of social media trends and best practices and a willingness to share that knowledge with others in the organization.
• Ability to work quickly and independently in a fast-paced environment while juggling multiple projects with competing timelines.
Experience with social monitoring and scheduling tools such as HootSuite.
• Experience with photography including a comfort with capturing engaging photos of individuals in crowded settings.
Strong project management skills and attention to detail.
• High School Degree with relevant experience or Bachelor's degree in communications, journalism, English or a related field preferred.

About the Contemporary Arts Center New Orleans:
The CAC is a multidisciplinary arts center that is dedicated to the presentation, production, and promotion of the art of our time. It’s 10,000+ sq ft of dedicated gallery space, black box theater, warehouse, and auxiliary spaces are used for the purpose of presenting and producing curated exhibitions, performances and programs by local, regional, national, and international artists. Founded in 1977 as part of a national alternative arts space movement, the CAC is the only dedicated contemporary, multidisciplinary arts space in New Orleans. By supporting dynamic and groundbreaking artistic voices across disciplines we aim to be a touchstone for contemporary art in the region and a partner in conversations about art and equity.

All inquiries and materials will be confidential. Please do not mail hard copies. No phone calls, please.

The Contemporary Arts Center values a diverse and inclusive workplace and strongly encourages those whose creative and critical interests in this position emerge from the lived experiences of more marginalized communities to apply. This includes women, BIPOC (Black, Indigenous, and People of Color), LGBTQ individuals, transgender, gender nonconforming, and intersex people, people with disabilities, members of ethnic communities, foreign-born residents and immigrants, and formerly incarcerated. The Contemporary Arts Center is an equal opportunity employer. In alignment with the CAC’s dedication to creating an arts sector rooted in justice, we are committed to ensuring a workplace free of racism, transphobia, homophobia, ableism, misogyny, classism, or other bias. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, mental of phyical disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Job Type: Part-time (15-20 hours per week)
Pay: $17 / hour
Education: High school or equivalent (Preferred)
Work Location: One location

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The Contemporary Arts Center is seeking new team members to fill the position of Gallery Attendant.

Position Summary:

CAC Gallery Attendants are part of the CAC's Frontline Department, which ensures a positive visitor experience for all patrons of the CAC. Responsibilities for Gallery Attendants include but are not limited to keeping the CAC's art safe and secure, being sociable and informative to members of the general public, keeping staff and visitors safe by reporting potential safety issues, being prompt and on time each day, assisting with opening and closing CAC galleries each day, and other duties as assigned.

This position is part time / hourly and pays $12 an hour.

To apply: please submit your resume to DiQuan Forcell, Patron Services Coordinator, at dforcell@cacno.org.

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The Sr. Bookkeeper provides review, reporting, bookkeeping, and control functions in the Finance Department, and oversees the accurate and timely execution of all bookkeeping, reporting, and record keeping duties. The finance manager is responsible for maintaining controls and procedures that ensure accurate and detailed reporting and compliance, and support the smooth operations of the CAC. The Sr. Bookkeeper also supports auditing and compliance practices, and assists the Director in the financial operations of the organization.

Responsibilities/Duties/Functions/Tasks:

Bookkeeping

Maintains and reviews all accounts using MIP and Microix (PO System), ensuring regularly updated account entry and accuracy, cashflow, outstanding checks, account balances, and other bookkeeping procedures regarding accounts payable and receivable, revenue and deposits, payroll, general ledger and fund accounting, and the CAC’s balance sheet.
Maintains and reviews accounting records, monthly reconciliation, and fund accounting in accordance with GAAP
Records journal entries to correct reporting and compliance with grant funds and audit.
Reviews the reconciliation of monthly bank statements and makes journal entries in accordance with grant and departmental operations
Conducts employee related tasks including bi-weekly payroll, w9 filing, and benefit enrollment
Proceeds with all duties as necessary to ensure the proper functioning and management of the CAC’s accounts.
Reporting

Ensures compliance with all federal, state, grantor, donor, lender, and organizational policies, procedures and regulations. Ensures a process of timely and accurate reporting for any of the above entities.
Supports audit preparation, including year-end closing procedures, pulling trial balances, compiling necessary documentation, and making journal entries in accordance with GAAP and at the instruction of auditors.
Create financial reports for the Director and Finance Committee, on a regular basis and as needed.
Supports and assists with grant tracking and reporting required by foundations and financial institutions.
Assists in annual budgeting process across departments
Department Administration

Manages timelines of weekly, monthly, and annual financial processes for the organization.
Documents bookkeeping practices and provides updates and training to staff for best practices.
Maintains the safety and confidentiality of all financial files, personnel records, contracts, leases, and other business files as deemed necessary and in accordance with the law.
All other duties as assigned.
Qualifications

Required Education and Experience

Associates Degree in Accounting or Bookkeeping, Bachelors Degree preferred
Three (3) years of bookkeeping experience
Job Type: Full-time

Pay: $42,000.00 - $48,000.00 per year

Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Physical Setting:

Office
Schedule:

Monday to Friday
Ability to commute/relocate:

New Orleans, LA 70130: Reliably commute or planning to relocate before starting work (Required)
Experience:

Bookkeeping: 3 years (Preferred)
Work Location: One location