Associate Director of Development

The Contemporary Arts Center (CAC) seeks a permanent, full-time, benefits-eligible Associate Director of Development, reporting to the Director and CEO, located at 900 Camp Street, New Orleans, LA. The CAC is an equal opportunity employer and welcomes applicants without regard to ethnicity, gender identity, age, or sexual orientation. Open until filled. Priority will be given to applicants received before August 9 at 5pm.

About Us:

The Contemporary Arts Center (CAC) is a multidisciplinary arts center dedicated to the presentation, production, and promotion of the art of our time. It expresses its mission by organizing world class curated exhibitions, performances, and public programs; educating and enlarging audiences for the arts; and encouraging collaboration among diverse stakeholders composed of artists, institutions, communities, and supporters throughout the world.

The CAC was formed as a non-collecting art institution in the fall of 1976 by a passionate group of artists when the movement to tear down the aesthetic barriers between the visual and performing arts was active nationwide. Housed in a historic four-story 80,000 square foot building with two adjacent 10,000 square foot warehouses, the CAC boasts among its many physical assets a 210 seat flexible theater as well as 12,500 square feet of formal exhibition spaces. The CAC’s audience development and artistic programs are engaged in major multi-year projects funded by The Wallace Foundation and The Andrew W. Mellon Foundation, as well as a host of regional and national philanthropic and governmental agencies.

 

Position Overview:

The Development Department is responsible for managing the contributed revenue of the CAC through public and private grants, corporate sponsorships, individual donations, and the CAC's membership and special event programs.

 

Essential Functions:

  • Design development strategy and oversee ongoing development efforts for the CAC working with the senior management team to identify funds needed, funding targets, and funding approaches
  • Support and partner with the Director and CEO and Board of Trustees on all major fundraising initiatives and staff/oversee Development Committee
  • Oversee development and execution of all fundraising proposals, including corporate sponsorship and local and national grants and grant compliance/reporting
  • Oversee special event fundraising
  • Oversee and support membership efforts with focus on outreach and growth initiatives, with special emphasis on relationship-building and donor management of Silver Circle, President’s Council and Exhibition Fund level members
  • Devise and implement special fundraising projects as needed ie. capital campaign, programmatic campaigns, etc.
  • Oversee all donor information using the Altru database system, provide statistical analysis to board and senior leaders as needed, and support staff responsible for daily Altru functions and gift processing
  • Further develop and maintain a robust and diverse donor base and prospect base, with emphasis on growing individual support
  • Implement an expanded stewardship program aimed at cultivating deeper ties with donors
  • Work closely with External Affairs to ensure that the CAC communicates to its stakeholders the
    CAC’s fundraising goals and achievements and appropriately acknowledges supporters
  • Work closely with Finance Department on budget management and reporting related to revenues
    across departments
  • Work with outside stakeholders and community members to increase awareness of the CAC’s
    work and opportunities for supporting the CAC
  • Oversee the hiring, training, and mentoring of the development team, as well as additional staff,
    interns or contractors related to special projects

 

Relationships

Reports to the Director and CEO

Supervises full-time Institutional Giving Manager and full-time Development Manager

Co-manages full-time Patron Services/Membership Manager
 

Qualifications

Five or more years of professional experience in a nonprofit organization;

Proven success leading and managing fundraising at the organizational level;

Excellent communication skills, both written and oral; ability to influence and engage a wide range of donors and build long-term relationships;

Flexible and adaptable style; a leader who can positively impact both strategic and tactical fundraising initiatives;

Ability to work both independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within and outside the organization;

High energy and passion for the Contemporary Arts Center's mission is essential;

Strong organizational and time management skills with exceptional attention to detail;

Willingness and ability to work evenings and weekends is essential.

Bachelor's degree required.

 

How to Apply:

Applications will only be accepted through the application portal. Interested candidates should complete an application form linked below and must include:

(1) a resume 

(2) a cover letter with salary requirements.

Phone calls regarding the position will not be accepted. 

 

Patron Services and Membership Manager

The Contemporary Arts Center (CAC) seeks a permanent, full-time, benefits-eligible Patron Services and Membership Manager, reporting to the Associate Director of External Affairs and the Development Manager, located at 900 Camp Street, New Orleans, LA. The CAC is an equal opportunity employer and welcomes applicants without regard to ethnicity, gender, age or sexual orientation. Interested candidates should complete an application by June 15, 2018.

 

About Us:

The Contemporary Arts Center (CAC) is a multidisciplinary arts center dedicated to the presentation, production, and promotion of the art of our time. It expresses its mission by organizing world class curated exhibitions, performances, and public programs; educating and enlarging audiences for the arts; and encouraging collaboration among diverse stakeholders composed of artists, institutions, communities, and supporters throughout the world.

The CAC was formed as a non-collecting art institution in the fall of 1976 by a passionate group of artists when the movement to tear down the aesthetic barriers between the visual and performing arts was active nationwide. Housed in a historic four-story 80,000 square foot building with two adjacent 10,000 square foot warehouses, the CAC boasts among its many physical assets a 210 seat flexible theater as well as 12,500 square feet of formal exhibition spaces. The CAC has recently completed a major expansion and renovation, which included a complete refurbishment of its turn-of-the-century warehouse spaces which serve as a primary venue for the rentals program. The CAC’s audience development and artistic programs are engaged in major multi-year projects funded by The Wallace Foundation and The Andrew W. Mellon Foundation, as well as a host of regional and national philanthropic and governmental agencies.

 

Position Overview:

Contemporary Arts Center seeks a Patron Services and Membership Manager. This full-time position is responsible for overseeing patron services that include optimized box office operations, customer services management, and membership development. The post requires the training and daily supervision of box office staff and volunteers towards fostering a welcoming guest-oriented environment, maximizing sales and educating patrons on the Contemporary Arts Center’s multi-disciplinary offerings. The candidate will also oversee the growth and development of the membership program and maximize engagement between members and the CAC. This position requires a person with excellent customer service skills, strong attention to details and experience with Ticketing and Patron Management software.

 

Essential Functions:

In Box Office Management:

  • Work closely with the Performing Arts, Development, External Affairs, Visual Arts, Public Programs and Special Event Rental departments to manage all Ticketing and Admissions programs for the CAC including show and event set-ups, holds, discounts, dynamic pricing, group sales and promotional comps.
  • Supervise day-to-day including opening and closing duties, pulling ticket reports, scheduling, training and managing staff and volunteers.  Enter all ticketed events and maintain show details in Altru Patron/Ticketing system (build capacity, ticket prices, show times, show details, and locations.)
  • Develop and update training manuals, ticketing materials and box office policies, ensuring that information is correct and distributed to all frontline staff and other channels.
  • Generate daily, weekly and monthly admissions reports.
  • Coordinate with External Affairs on securing ticketing list for the launch of the pre-show “Need to Know” documents and post-show surveys.
  • Be the internal champion for the CRM database, maintaining an overarching understanding of how the database is used throughout the organization.
  • Advance all departmental ticketing needs, oversee and track event attendance with the objective of expanding/enhancing the experience of all audiences, ticket buyers and members.
  • As a part of the External Affairs Department, contribute to the development, execution and analysis of sales and marketing strategies.
  • Foster a Hospitality Zone in the Atrium as it pertains to all visitors to the CAC complex.
  • Train all frontline staff in providing superior customer service through the phone, in person and on-line interactions.

In Membership Management:

  • Manage the daily functions of the membership program including maintaining and processing memberships, sending out renewals, solicitations, and member packets, overseeing data management and donor records in the Altru database, and maintaining regular and accessible communication with members.
  • Act as the lead in prospecting, cultivating and soliciting CAC memberships at individual and upper level memberships (through Patron Now level).
  • Devise and implement strategies to increase membership at all levels at the CAC including review of membership benefits and levels to maximize engagement and support.
  • Train Front Line staff to sell and promote memberships from the Front Desk and to troubleshoot any membership issues in Altru/ticket sales software. Implement and oversee incentive program for Front Line staff to sell memberships.
  • Collaborate with the Development Department on highest level and affinity membership groups, including Silver Circle, President’s Council, John T. Scott Guild and Business Arts Fund. Handle the administrative functions and activation of benefits for these levels members.
  • Work closely with Development Department on plans for member events, including cultivation, prospecting, stewardship and fundraising events.
  • Communicate openly and regularly with members and prospective members about the benefits of CAC membership and all that CAC has to offer. Ensure that membership offerings are clearly presented through the CAC digital channels, onsite for visitors, and across the CAC’s wider public programs and communication tools. Communicate internally across departments to maximize exposure to membership offerings at all CAC programs and events.
  • Represent Development Department at CAC events, performances, and exhibitions to increase membership presence as needed.

 

Reporting Relationships:

Reports to Associate Director of External Affairs and Associate Director of Development.

Works closely with the Frontline Supervisor

Supervises hourly frontline staff and volunteers

 

Qualifications:

Knowledge of Blackbaud’s Altru or other ticketing, membership, and customer relationship management systems;

Knowledge of box office systems and event set-up;

Ability to analyze data and develop information into reports for wider dissemination or presentation;

Excellent telephone manner and customer service skills essential;

Excellent administration and organizational skills essential;

Strong relationship building skills essential;

Thorough working knowledge of Google Calendar and Microsoft Office (particularly Outlook, Word, Excel and PowerPoint) desirable;

Bachelor’s degree or equivalent desirable;

Enthusiastic, proactive and uses initiative;

Absolute attention to detail is essential;

Excellent oral and written communication skills;

Ability to work as part of a team;

Willingness to learn new skills;

Ability to work in a changing and flexible organization;

Willingness and ability to work evenings and weekends is essential.

 

How to Apply:

Interested candidates should attach a resume and cover letter outlining their interest and qualifications with salary requirements and submit to Laura Tennyson at ltennyson@cacno.org.

The CAC may keep the position open should a suitable candidate not be found in that time.